Mafia Card Game by OZOfficial support · Android & iOS

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Let's get you there.

Questions about Mafia with friends, Solo Mafia, or Mafia Memory? Find a quick answer below, or get in touch with OZ Group.

Contact support

For technical issues, account help, feedback, and feature suggestions.

Email support

Help us understand the issue

What to include in your email

  • Your device model and whether you use Android or iOS.
  • The app version, if known, and the game mode involved.
  • What you expected to happen and what happened instead.
  • The steps to reproduce the issue, an approximate time, and any error message.
  • Your in-game nickname, if the issue concerns your account.

Screenshots can help

Attach a screenshot of the error or affected screen if you can. Hide personal information that is unrelated to the issue.

Please send feedback about gameplay, accessibility, or translations to the same email address.

Never send your password, Apple or Google verification codes, or authentication tokens. We do not need these to provide support.

Quick answers

My game won't load or a request fails.

Check your internet connection and whether an app update is available. Online features, account services, coins, and rewarded ads require a connection. Retry the failed request when your connection is stable.

If the issue continues, email us with the error text and the affected mode. Avoid clearing app data or reinstalling while trying to recover a guest account.

I can't find my account or previous progress.

If you linked Google or Sign in with Apple, use the same provider and account you used before. Choosing a different account can open a different profile.

Guest progress depends on the saved sign-in information on your device. Clearing app data or changing phones can remove access to an unlinked guest account. Contact us before reinstalling if you need help with existing progress.

My rewarded ad didn't unlock a game or credit coins.

Watch the rewarded video to completion. Rewards require server verification and may not appear immediately. Refresh the relevant screen after a short wait and check your connection.

If the reward is still missing, tell us which reward you expected, your nickname, and approximately when you watched the ad. Ad availability varies; a video may sometimes be unavailable.

How do Japanese and Christmas game unlocks work?

Each new Japanese or Christmas group game requires 100 in-game coins or one completed, verified rewarded video. An unused unlock remains available for that mode. Continuing the activated game does not require another unlock.

Standard group Mafia is free. Christmas mode is seasonal and may not always appear.

How can I continue an unfinished game?

For a saved group game, choose Continue game on the home screen when available. For an active Solo Mafia case, return using the same account. Avoid starting over or abandoning the case if you want to keep that session.

The Email support button doesn't open an email app.

Copy ozgroupdevelopers@gmail.com into your preferred email service and send your message there. You do not need an account on this website to contact us.

Privacy questions

Learn how the app handles account information, gameplay records, advertising, and your privacy choices.

Read the Privacy Policy

Delete your account

Open your account screen in the app, choose Delete account, and follow the confirmation steps. You can also find instructions for contacting us about deletion below.

Account deletion instructions